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About Us

Technology was created to make our lives easier. So why does it seem that each new tech marvel or ‘customer oriented solution’ adds one more layer of frustration to our lives and businesses? Lawrence Technology Services doesn’t believe it has to be this way. Our goal is simple.

Making Tech Human
Over a decade of working with hundreds of businesses, large and small, we’ve learned a few things. First, we should treat our clients with the respect they deserve. It’s not easy building a small business, and technology shouldn’t be the holdup. Next, our clients are our number one responsibility. We don’t sell or resale products for kickbacks. We help choose the best solution for each individual business because, quite frankly, relationships are more important than commission. And finally, we must be nimble enough to evolve with the market and our client’s needs. Technology is always changing, and we provide the support to keep our customers at the cutting edge.

We see our approach as so simple it’s revolutionary. Instead of focusing on the tech, we focus on the people. With expertise that ranges from on-site computer repair and maintenance to structured cabling and build out, our only limitation is ‘what does our client need’.

We see our approach as so simple it’s revolutionary. Instead of focusing on the tech, we focus on the people. With expertise that ranges from on-site computer repair and maintenance to structured cabling and build out, our only limitation is ‘what does our client need’.

Our CEO

Robert Henkel

Robert Henkel

After a healthy stint at in corporate America and Ohio State University Robert Henkel launched Pinnacal Data Systems, Inc. His passion for technology is prevalent in virtually everything he does. Since 1998, he has been invited to share his expertise on open source software, social media marketing, SEM, Google, PFSense, and Linux Operation Systems. Robert (Bob)  has sat on panels, delivered keynote speeches, and led small group discussions at the Walsh College Open Source Group, Grow Your Business Workshops, a number of regional chambers, local Rotaries, universities, and private groups.

Bob was awared entorparue of  the year  Small Businesses program and won a number of awards recently including the Key West Chamber of Commerce Small Business of the Year. I’ve successfully bought and sold companies, did an IPO, worked on DARPA research projects, worked on National Science Foundation projects and a number of VR and AI projects. While he takes pride in his accomplishments, Bob feels that his biggest achievement lies in the quality service PTi  provides to their customers which is reflected in the companies high retention rates.

Why Choose us?

Your Problems are NOT Just Another Ticket Number!
When you have a problem you don’t want to be assigned a generic number, you want your problem solved and to know who is solving it. We bring the human element back to technology by NOT issuing our clients ticket numbers as if they were robotic machines that are to wait in a queue, instead, we talk with people, reply to emails, texts or other electronic messages to let them know how and when their issue will be resolved.

We are Security Focused Inside and Out
Security starts in house with us. While the conversation always starts with how we are going to keep out clients secure we take strong steps in making sure the systems we use to maintain yours are protected and locked down tight. All of our critical systems are protected with two-factor authentication systems and our client data is stored on encrypted systems. Our constant use of high level security means that it is part of our culture here. Our deep familiarity with this tech allows us to help our clients in implementing the same security measures in their businesses as well.

Better Software Means Better Results
Having information is key to solving problems and we solved that by custom writing the system that runs our business. Our custom in house software allows our technicians to quickly see the history of work done, save all the information and configuration files from your systems into a nice and organized digital client profile. For out managed service clients we take it further by automating all of their updates, monitoring desktops, servers, and network with cutting edge automation systems. Our systems talk to your systems and any exceptions are sent to us for review. All of this comes together to bring you fast, accurate, and effective support.

Open Source
We just don’t talk about open source solutions we use them. Our business runs on open source systems, our in-house and data center servers are running on combination Linux & FreeBSD. This is part of our knowledging sharing culture we have here, by sharing our methods and innovations with other IT companies via our YouTube Channel and speaking engagements we get to be in touch with many other innovative people which helps everyone in creating a better software ecosystem.

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