Privacy Policy

1. Scope and who we are

Paradise Technologies, Inc. provides managed IT, cybersecurity, cloud, networking, website and related technology services. We operate this website and are responsible for the website-related personal information described in this policy.

This policy does not automatically govern third-party websites, client-owned systems or external services linked from our website. Those services have their own terms and privacy practices.

2. Information we collect

The information we collect depends on how you interact with us.

Information you provide

• Contact information: name, business name, work address, email address and telephone number.
• Inquiry information: messages, service interests, requested support, preferred contact method and information you provide about your organization or technology environment.
• Client and service information: business contacts, authorized users, service requests, support tickets, project information, billing contacts and communications needed to provide services.
• Account or portal information: account identifiers and related activity when you use a client, support, billing or payment portal.
• Job-application information: employment history, résumé, cover message, qualifications, contact details and other information submitted for employment consideration.
• Communications: information contained in emails, calls, forms, attachments or other correspondence with us.

Information collected automatically

• Internet Protocol address and approximate location derived from it
• Browser, device and operating-system information
• Pages viewed, links selected and referring pages
• Date, time and duration of visits
• Website errors, security events and diagnostic information
• Cookie identifiers and similar technical information

Please do not submit passwords, payment-card numbers, protected health information or other highly sensitive information through a general contact form unless we specifically request it through an approved secure method.

3. How we collect information

We may collect personal information:

• Directly from you when you complete a form, request an assessment or quote, apply for a job, call, email or otherwise communicate with us.
• Automatically from browsers, devices, web servers, cookies, security systems and analytics technologies.
• From the organization you represent, such as when an employer identifies you as an authorized contact or user.
• From service providers, referral partners and publicly available business sources where permitted by law.
• From client and support portals used to request or manage services.

4. How we use information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Prepare assessments, recommendations, proposals and service agreements.
• Provide, administer, support, secure and improve our services.
• Create and manage client, support, billing or portal records.
• Coordinate projects, service requests, vendors and authorized client users.
• Process job applications and communicate about employment opportunities.
• Operate, troubleshoot, secure and improve our website.
• Understand website traffic, page performance and visitor interactions.
• Send service notices and, where permitted, business or marketing communications. You may opt out of promotional email at any time.
• Prevent fraud, spam, abuse, security incidents and unlawful activity.
• Maintain business, accounting, tax, contract and legal records.
• Establish, exercise or defend legal claims and comply with applicable law.

We do not use website contact-form information to make solely automated decisions that produce legal or similarly significant effects about you.

5. Cookies, analytics and similar technologies

Our website may use cookies, pixels, tags, local storage and similar technologies for site operation, security, preferences, traffic measurement and advertising effectiveness.

Types of technologies we may use

• Essential technologies help pages, forms, security controls and user preferences function correctly.
• Analytics technologies help us understand visits, traffic sources and how people use the website. These may include Google Analytics or Google Tag Manager.
• Advertising technologies may help measure campaigns or present relevant advertising when we use those services.
• Anti-spam and security technologies may evaluate form submissions and technical signals to reduce automated abuse. These may include Google reCAPTCHA or form honeypots.

You can control many cookies through your browser settings and any cookie controls displayed on our website. Blocking cookies may affect certain website features. Third-party technologies are also governed by the provider’s privacy policy.

6. How we disclose information

We may disclose information only as reasonably necessary for the purposes described in this policy, including to:

• Technology and business service providers that provide hosting, cloud infrastructure, email, communications, analytics, cybersecurity, spam prevention, customer relationship management, support ticketing, accounting, billing or payment services.
• Professional advisers such as attorneys, accountants, auditors and insurers when they need information to provide professional services.
• Government authorities or other parties when required by law, legal process or a valid governmental request, or when reasonably necessary to protect rights, safety, systems or property.
• Transaction participants in connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, subject to appropriate confidentiality protections where applicable.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Some privacy laws may define certain analytics or advertising disclosures as a “sale,” “sharing” or targeted advertising even when no money changes hands. Where those laws apply, you may have the right to opt out as described in the “Your choices and rights” section.

7. Managed-services and client data

When Paradise Technologies accesses or processes information in a client-controlled environment, we generally do so to provide contracted services and according to the client’s instructions. The client remains responsible for its relationship with its employees, customers, patients, residents, vendors or other individuals whose information may be present in those systems.

Client systems, files, mailboxes, devices, backups, logs, credentials and support records may be subject to the client’s privacy notices, service agreement with us, confidentiality provisions and any additional data-processing or regulatory terms required for the engagement.

If your request concerns personal information held in a Paradise Technologies client’s systems, please contact that client first. We will assist our client with verified requests when required by the applicable agreement or law.

8. Job applicants

When you apply for employment, we may collect your contact information, résumé, work and education history, qualifications, references, desired position and other information you choose to provide. We use this information to evaluate applications, communicate with applicants, maintain appropriate recruiting records and comply with employment-related obligations.

Application information may be reviewed by staff involved in hiring and by service providers supporting website hosting, email, file storage or recruiting. Please do not include government identification numbers, financial account details, medical information or other unnecessary sensitive information in your résumé or initial application.

9. Data retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:

• Respond to inquiries and maintain appropriate business records
• Provide services and administer client relationships
• Evaluate job applications and maintain recruiting records
• Protect systems, investigate security events and prevent abuse
• Meet tax, accounting, contractual, insurance and legal obligations
• Resolve disputes and enforce agreements

Retention periods vary based on the record, its sensitivity, the service involved and applicable requirements. We may delete, de-identify or aggregate information when it is no longer reasonably needed.

10. Data security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse or disclosure. Safeguards may include access restrictions, authentication controls, encryption in transit, system monitoring, backups, secure service providers and staff procedures.

No website, email, network, transmission method or storage system can be guaranteed completely secure. You should use care when sending information online and use an approved secure method when we provide one.

If we identify a security incident involving personal information, we will investigate and provide notices to affected parties, clients or authorities when required by applicable law or contract.

11. Your choices and privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Request information about the personal information we hold about you.
• Request access to or a copy of certain personal information.
• Ask us to correct inaccurate personal information.
• Ask us to delete certain personal information.
• Withdraw consent where processing depends on consent.
• Opt out of promotional email communications.
• Opt out of certain targeted advertising, sale or sharing where applicable law provides that right.
• Appeal a decision concerning a privacy request where applicable law provides an appeal right.
• Exercise applicable privacy rights without unlawful discrimination.

To submit a request, email [email protected] with the subject “Privacy Request,” or use the postal address in the contact section. We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law.

If you are making a request on behalf of someone else, we may require evidence that you are authorized to act for that person. Certain information may be retained where required or permitted by law.

12. Children’s privacy

Our website and services are directed to businesses and adults, not children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

13. Third-party websites, portals and services

Our website may link to or use services operated by other organizations, including mapping, analytics, social-media, support, ticketing, payment, employment, cloud, software and client-portal providers. When you interact with a third-party service, that provider may collect information under its own privacy policy.

We are not responsible for the privacy, security or content practices of websites and services we do not control. Review the provider’s privacy notice before submitting personal information.

14. Data processing locations

Paradise Technologies operates in the United States. Our service providers may process or store information in the United States or other countries where they operate. Privacy and data-protection laws may differ between locations. Where required, we use appropriate contractual or other safeguards for cross-border processing.

15. Changes to this policy

We may update this Privacy Policy when our website, services, providers, information practices or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. When required by law, we will provide additional notice or request consent for material changes.

16. Contact us

Contact us with questions, concerns or requests about this Privacy Policy or our handling of personal information.

This Privacy Policy is a general statement of our information practices and does not create contractual rights beyond those provided by applicable law or a written agreement with Paradise Technologies, Inc.