Know what to expect.
Then get started.

Use the Request Support page, email [email protected] or call 305-394-1091. Describe the issue and equipment. We review the request, confirm the proposed scope and arrange prepayment before support begins.

No. Explain what you expected to happen, what actually happened and any error messages. Equipment models, screenshots and recent changes can help us prepare.

Our services focus on business technology. Home-office and other individual requests can be reviewed for suitability. We confirm that we can help before arranging payment.

We review mixed networks and computer environments, including UniFi / Ubiquiti, Synology, Windows and Mac. Send the models and versions so we can confirm the scope. We do not promise support for every device or legacy system.

The prepaid support rate is $120 per hour with a one-hour minimum. The minimum prepaid charge is $120.

The one-hour minimum still applies. For example, a 30-minute support session has a minimum charge of $120.

Support time is prepaid. After reviewing your request, we provide the payment arrangements for the agreed work. Submitting an inquiry does not make a payment or reserve an appointment.

We explain the findings and discuss the additional time or revised scope. We obtain your approval before continuing beyond your authorized work or budget.

No. The rate covers agreed support labor. Hardware, parts, software subscriptions, licenses and separately quoted services are additional purchases.

The applicable arrangements are provided with your written quote or invoice before payment. Ask us to clarify any cancellation, rescheduling or unused-time question before prepaying.

At an agreed time, we use an appropriate remote-support or screen-sharing method with your authorization. You may need to be present, sign in to accounts and provide access to the equipment. We explain the required access before beginning.

Physical tasks such as replacing hardware, testing a cable by hand, installing an access point or repairing a computer require someone at the equipment. We discuss separate arrangements when on-site work or a specialist is needed.

Possibly, but remote access may not be available. Someone on site may need to perform basic checks, connect using another method or contact the internet provider. We review the situation before confirming the approach.

Yes. An agreed support scope can include reviewing requirements, network settings, Wi-Fi concerns, segmentation or equipment choices. Larger designs, installations and ongoing management may need a separate project.

We explain what was found and the recommended next step. Some problems require more time, replacement equipment, vendor assistance or on-site work. Approved troubleshooting time is part of the support work; a one-hour purchase does not guarantee a completed repair.

Contact us for current availability. Support appointments are confirmed individually. This prepaid offering does not promise an immediate response or a 24/7 response-time commitment.

Have a description of the issue, relevant device models, error messages and an authorized person available. Confirm you have suitable backups before work that could affect data. Do not email passwords or payment-card information.

For an attended screen-sharing session, you can follow the work and ask questions. The access method and any continuing access needed are discussed as part of the agreed scope.

Yes. Paradise Technologies also offers broader business IT services. Ask us about ongoing support if you need regular maintenance, monitoring or a defined managed-services plan.