Paradise Technologies / Prepaid support
How It Works
From your first question to an agreed support session, know what happens next.
Tell us what is happening
Describe the issue, affected devices, business impact and recent changes. Include an error message if you have one, with sensitive details removed.
Agree on the work
We review suitability, scope and availability. Remote support is arranged when appropriate; physical work requires a separate agreement.
Confirm the terms and prepay
The rate is $120/hour with a one-hour minimum ($120). Confirm the estimate, additional-time increments and cancellation or unused-time terms in writing before payment.
Connect with your permission
At the arranged time, use the access method agreed with Paradise Technologies. Keep control of your credentials and approve the access needed for the task.
Review findings and next steps
We explain what we found and any remaining work. Some issues require hardware, another provider or additional time. We obtain approval before exceeding the agreed time.