Separate purchases
Hardware, replacement parts, software subscriptions, licenses and specialist services are not included in the hourly labor rate.
Prepaid support pricing
A clear hourly rate.
A defined starting point.
$120 per hour for agreed network and computer support work. Prepaid, with a one-hour minimum.
What you are purchasing
Time for troubleshooting
and agreed support.
Your prepaid time covers the support work described in your confirmed scope. This may include investigation, configuration, testing and explaining the findings.
If the issue takes less than an hour, the minimum charge is still $120. If the work requires additional time, we discuss the options and obtain your approval.
A prepaid hour is not a guarantee that every issue will be fully resolved within that hour. Hardware faults, provider outages, missing access and complex problems can require further work.
Read the pricing FAQs →Simple time examples
The same rate, clearly shown.
These are calculations for approved prepaid time, not estimates for a specific repair.
1 hour$120Minimum prepaid amount
2 hours$240At the same hourly rate
3 hours$360At the same hourly rate
Before payment
Know the scope
before you commit.
We confirm the issue, proposed work and arrangements with you first. The final quote or invoice should identify the prepaid amount and any separately approved items.
Additional time
Billing increments after the minimum and any additional prepaid amount are confirmed before the work proceeds. No automatic extension of your approved budget.
Booking and unused time
Cancellation, rescheduling and unused-time arrangements are provided with your written quote or invoice. Review them before prepaying.