Paradise Technologies / Prepaid support
Prepare for a support session
Collect useful details without changing a working configuration.
Write down the symptom
Record the exact error and when it started. Remove account numbers or private details from screenshots.
List the affected equipment
Note device models, operating systems and whether one device or several are affected.
Describe recent changes
Include a new router, software update, moved equipment or changed internet service.
Review backup status
Know where your existing backup is and when it last completed. Tell the technician if important data has no verified backup.
Confirm the appointment
Agree on scope, rate, access method and availability. Do not email passwords.