Paradise Technologies / Prepaid support
Narrow down a connection problem
Observe what is affected before making changes.
Compare devices
Check whether another device can reach the same site or application using the same network.
Compare the type of connection
If a wired computer is already connected, note whether it has the same problem as Wi-Fi devices.
Record the location and time
Write down where the issue occurs and whether it is constant or intermittent.
Look for existing notices
Check the equipment status indicators and any internet-provider outage notice. Note the result without resetting equipment.
Bring your observations to support
Share what works and what fails. Avoid a factory reset or changing firewall rules as a first step.