Prepare a NAS access request

1. Identify the NAS

   Note the model and the local device name. Keep public addresses and credentials private.

2. Name the affected share

   Record which shared folder is inaccessible and the exact error shown.

3. Compare authorized access

   Note whether another authorized user or computer can reach the same share.

4. Check the backup record

   Record the latest known backup status before any storage or permission changes.

5. Request a permissions review

   Do not grant everyone full access or expose the NAS directly to the internet to work around an access problem.

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